Customer Service Profile™

Use the Customer Service Profile ™ to guarantee job and culture fit. One insurance company experienced a 50% reduction in employee turnover.

Assessment Overview

Customer service positions require a specific set of behavioral characteristics, which can be difficult to find or identify in employment candidates.

The Customer Service Profile™ is a customer service assessment that measures how well a person fits specific customer service jobs in your organization. This employee assessment is based on various characteristics identified through Profiles International’s carefully compiled research. It includes a customer service skills test and customer representative assessment. You can also select vertical-specific versions available in hospitality, healthcare, financial services, and retail.


The Customer Service Profile™ is used primarily for selecting, onboarding, and managing customer service employees.